Mobile > Mobile

T-Mobile quietly launches free 30-day trials of its network in three cities

11 monthes ago   |   By The Verge

T-Mobile says it has added more new postpaid customers than its rivals each quarter for several years running, and to keep that momentum going, the company is again trying to squash negative perceptions about its network's reliability and coverage. T-Mobile is now offering free trials of its service in Atlanta, Georgia; Austin, Texas; and Boston, Massachusetts. The company made no mention of this new program during today's Uncarrier event.
Unlike the nationwide Test Drive program that T-Mobile ran in 2014, where people could use an iPhone 5S that had T-Mobile service, this time, testers...
Read more ...

 

Now the 2019 VW Golf R can look as wild as it drives

Now the 2019 VW Golf R can look as wild as it drives

11 monthes ago   |   By SlashGear

Volkswagen is injecting some fun back into its feistiest Golf, with the Volkswagen Spektrum Program offering a whole new set of colors for the 2019 Golf R. The sports hatchback certainly isn't going to be slow when it comes to pace, but VW's fairly sober portfolio of off-the-shelf paint finishes means the impact when it's standing still isn't so visceral. Happily...
Read more ...

 

T-Mobile CEO Mocks DirecTV Now, Compares It To His Cooking Show

T-Mobile CEO Mocks DirecTV Now, Compares It To His Cooking Show

11 monthes ago   |   By Android Headlines

T-Mobile Chief Executive Officer John Legere didn't miss the opportunity provided by the latest “Un-Carrier Next” conference to once again openly mock the rest of the wireless industry, having paid special attention to AT&T while speaking from Charleston, South Carolina, earlier today. The event organized for the launch of T-Mobile's Team of Experts initiative also saw the industry veteran compare DirecTV Now service with Slow Cooker Sunday, a weekly cooking show he's been streaming for the last two and a half years, primarily with the goal of pitching T-Mobile's service in an...
Read more ...

 

T-Mobile's Newest Product: Real Live Customer Service

T-Mobile's Newest Product: Real Live Customer Service

11 monthes ago   |   By Tom's Guide

T-Mobile is doing away with bots and voice-activated menus. Now you'll speak to an actual person when you call.
Read more ...

 

T-Mobile tackles lousy customer service with 'Team of Experts'

T-Mobile tackles lousy customer service with 'Team of Experts'

11 monthes ago   |   By Engadget

It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus - it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get y...
Read more ...

 

T-Mobile serves up free Pandora and Live Nation perks to subscribers

T-Mobile serves up free Pandora and Live Nation perks to subscribers

11 monthes ago   |   By SlashGear

Today, T-Mobile took the stage to talk about the improvements it's making to customer service. While that reveal was certainly an exciting one in this age of automated customer service lines, it wasn't the only thing T-Mobile had to announce. The company also said that it's going to begin offering some new perks to customers, and both of these perks...
Read more ...

 

T-Mobile is completely overhauling how its customer service works

T-Mobile is completely overhauling how its customer service works

11 monthes ago   |   By The Verge

T-Mobile announced its latest “Un-carrier” initiative today in a fresh attempt to gain new subscribers and lure customers away from rival providers. And it focuses on a crucial, but less flashy subject than the company's past splashes: customer service. From a stage in Charleston, South Carolina - and after being escorted into the room by a marching band - CEO John Legere kicked off an event that led to the announcement of Team of Experts , a new approach to customer service that will give customers in different regions of the US their own dedicated “team” of customer care representatives...
Read more ...

 

T-Mobile is giving customers a free year of Pandora Plus

T-Mobile is giving customers a free year of Pandora Plus

11 monthes ago   |   By The Verge

T-Mobile just announced a major overhaul to its customer service at its latest Uncarrier event, but - in true T-Mobile fashion - it's also offering a few new perks to customers, Chief among them is a 12-month subscription to Pandora Plus, which will be available in the T-Mobile Tuesday app on August 21st.
Pandora Plus typically costs $4.99 per month, so it's a nice deal, albeit perhaps not as useful as Verizon's recently announced offer that gives its unlimited customers a free six months of Apple Music.
Additionally, T-Mobile's announced a partnership with Live Nation that will offer...
Read more ...

 

T-Mobile Vows To Solve ‘Soul-Crushing' Customer Service

11 monthes ago   |   By Android Headlines

T-Mobile on Wednesday vowed to tackle the issue of “soul-crushing” interactive voice response solutions being used in customer service with “Team of Experts,” a new initiative that's starting today and will essentially revamp the company's support channels. Instead of automated bot responders and call bouncing, T-Mobile customers will have their issues resolved by teams that will share offices, eliminating the need for lengthy resolutions and prioritizing the number of tackled issues over timing support agents, which is what the rest of the industry is doing, according to COO Mike...
Read more ...

 

T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

11 monthes ago   |   By Android Headlines

T-Mobile held its Un-carrier Next event today, and had a couple of announcements. T-Mobile is getting rid of the automated service when you call customer service, and it is also expanding music services for its customers. It is offering a free Pandora Plus subscription and exclusive magenta benefits at Live Nation concerts for all of its subscribers. Allowing customers to get more music, for free, without having to pay anything extra.
With this announcement, T-Mobile is giving out Pandora Plus for just a year, through the T-Mobile Tuesdays app. So you're getting this for free for a year...
Read more ...

 

T-Mobile rebuilds customer service with you, and happiness, in mind - CNET

11 monthes ago   |   By CNET

This is how the carrier is tearing down sucky customer service.
Read more ...

 

T-Mobile attempts to reinvent customer service with its new ‘Team of Experts'

T-Mobile attempts to reinvent customer service with its new ‘Team of Experts'

11 monthes ago   |   By Digital Trends

In an attempt to reinvent how it approaches customer care, T-Mobile announced its 'Team of Experts.' Now, when a customer contacts T-Mobile, they're directed to the same team member each time - without having to provide additional information.
Read more ...

 

T-Mobile Debuts 'Team of Experts' Customer Service

11 monthes ago   |   By Phone Scoop

T-Mobile today said it is investing in serving its customers through a new model that bypasses voice-based systems in favor of a direct connection with real people. The Team of Experts idea includes a dedicated team that handles customer support issues with no robots, no phone menus, and no call bouncing. T-Mobile considers customer service a "pain point" that needs to be fixed. The company says the team sits together in its call centers and will work together to resolve customer problems. Customers can schedule calls, use text messaging, and access help 24 hours a day. T-Mobile's...
Read more ...

 

T-Mobile Offering Free Pandora Plus for 12 Months

11 monthes ago   |   By Phone Scoop

T-Mobile today said it is prepared to reward its customers with music via the T-Mobile Tuesday app. On August 28, T-Mobile customers will be able to score 12 months of free Pandora Plus. Pandora Plus offers an ad-free listening experience with unlimited skips. Further, T-Mobile has partnered with Live Nation to offer customers "exclusive $25 tickets to amphitheater shows, reserved seats in sold-out sections" and more. T-Mobile says the tickets will become available 30 days before the show. The company says it will also offer fast-lane entry, lawn chairs, and other exclusive perks.
Read more ...

 

Pre-Purchase Now - Metro Exodus

Pre-Purchase Now - Metro Exodus

11 monthes ago   |   By Steam Powered

Metro Exodus is Now Available for Pre-Purchase on Steam!
Pre-Purchase and receive the Official Soundtrack and Digital Art Book for free.*
*Offer ends when game is released
Read more ...

 

T-Mobile aims to dismantle crappy customer service video - CNET

11 monthes ago   |   By CNET

The latest Un-carrier event places the focus on a new way of offering customer service.
Read more ...

 

Xbox One: Last Day For These Games With Gold Of August

11 monthes ago   |   By GameSpot

Microsoft's Xbox Live Gold subscribers get free games each month, but they don't all become available at the same time. Some games go free at the start of the month, while others become available at the halfway point. It's now the 15th of August, which means it's your your last chance to grab two free Xbox games. The free games in question are the Xbox 360 game Dead Space 3 and the Xbox One game Death Squared. As always, the Xbox 360 titles in the Games With Gold program are backwards compatible and playable on Xbox One. Time is running out to secure your copy of both games, so hurry and...
Read more ...

 

For Honor and Disney Epic Mickey 2: The Power of Two are now free through Games with Gold

11 monthes ago   |   By WMPoweruser

Xbox Live Gold members can now download For Honor and Disney Epic Mickey 2: The Power of Two for free through the Games with Gold program. Each month four games are discounted across Xbox One and Xbox 360 and the latter half of August brings us a solid set of games thanks to Ubisoft. You...
Read more ...

 

T-Mobile Now Offering Free Month-Long Service Trials

11 monthes ago   |   By Android Headlines

T-Mobile is now offering free month-long trials of its services to American consumers who are considering switching to its network, though the promo still isn't available in all parts of the United States and comes with some other strings attached. The company's trial program can also end sooner if customers exceed 30GB of data and taking advantage of the promotional offer means using your smartphone in conjunction with a dedicated hotspot. T-Mobile will be sending the hotspot devices in question along with a SIM card meant to be used with them free of charge, whereas the shipping process...
Read more ...

 


Search by Tags

   Mobile      IPhone      Archive      Cars      Volkswagen      VW      Facebook      AT&T News      T-Mobile News      Tech      Carrier      Customerservice      Customersupport      Gear      Livenation      Mobile      Pandora      T-mobile      Teamofexperts      Technicalsupport      Uncarrier      Uncarriernext      Video      Wireless      Business      Music      T Mobile      T-Mobile USA      Wireless      Apple      Phone      Android News      Android Army      News      AT&T      Sprint      T-Mobile      Verizon      Xbox      Deals      Game      News      Disney Epic Mickey 2      The Power of Two      For honor      Games with Gold      Smartphone  


Huawei: l'OS HongMeng n'a jamais été pensé pour les smartphones

Huawei:  l'OS HongMeng n'a jamais été pensé pour les smartphones

Le système d'exploitation qui aurait du sauver Huawei en cas de rupture avec Android et les entreprises américaines n'a tout simplement pas la destination qu'a laissé entendre... Read more ...

Virgin Mobile now offers 7GB of data for $60

Virgin Mobile now offers 7GB of data for $60

Bell's flanker brand Virgin Mobile has updated its pricing structure and is now offering 6GB for $55 and 10GB for $75. The company has changed the 6GB for $55 plan to 7GB of... Read more ...

Instagram will now warn policy violators before deleting their account

Instagram will now warn policy violators before deleting their account

Instagram is updating its policy on how it handles deleting accounts that post inappropriate content, the Facebook-owned company announced on Thursday. “These changes will help... Read more ...

Huawei To Launch a Pop-Up Camera In India Soon

Huawei To Launch a Pop-Up Camera In India Soon

Which smartphone brand is the most popular in India? Of course, it's Xiaomi. But which brands are struggling for the first position? This is a... Read more ...

Xbox Live monthly active users grew to 65 million over the past 3 months

Xbox Live monthly active users grew to 65 million over the past 3 months

Keeps on growing. What you need to know Microsoft just revealed its quarterly earnings report. The company announced $33.7 billion in revenue and $13.2 billion in net... Read more ...

Samsung Galaxy Watch Active 2 release date, price, news and leaks

Samsung Galaxy Watch Active 2 release date, price, news and leaks

Samsung is back at its peak in the smartwatch game as the company is making some of the best smart wristwear that money can buy with its best-in-class Samsung Galaxy Watch... Read more ...

Black Shark 2 Pro visits Geekbench revealing key specs

Black Shark 2 Pro visits Geekbench revealing key specs

The Black Shark 2 Pro arriving on July 30 has passed through Geekbench. It scored 3,632 and 11,304 points in the benchmark's single and multi-core tests respectively, while... Read more ...

New leaked photos show Google's Pixel 4 and Pixel 4 XL from every angle

New leaked photos show Google's Pixel 4 and Pixel 4 XL from every angle

Just yesterday, BGR exclusively revealed several key specs for Google's upcoming Pixel 4 and Pixel 4 XL flagship phones. While much is still unknown - or at least unconfirmed... Read more ...

Huawei confirms: HongMeng OS was not designed for smartphones

Huawei confirms: HongMeng OS was not designed for smartphones

0.0 00 HongMeng OS, Huawei's operating system, is not for smartphones. This is the affirmation of Catherine Chen, Senior Vice President and member of the... Read more ...

Chrome 76 to fix Incognito loophole used to detect people browsing privately

Chrome 76 to fix Incognito loophole used to detect people browsing privately

After testing a fix to a long-running Incognito Mode loophole, Google will bring it to the masses as part of the Chrome 76 update due out on July 30th. Google began testing the... Read more ...