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T-Mobile's next Un-carrier move includes Team of Experts customer support, Live Nation concert perks

8 monthes ago   |   By PhoneDog

Today is Un-carrier Next day for T-Mobile , and the company made a few big announcements.
First up is Team of Experts. With this Un-carrier move, T-Mobile hopes to improve customer service for its subscribers. A Team of Experts consists of 30 to 40 customer care reps that are assigned to a city. These reps all sit next to each other and are trained in a wide variety of topics so that you don't have to be bounced around, though they are connected to retail stores and engineers should you need help from them.
When you need to contact your Team of Experts for help, you'll have a few methods...
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Here's everything T-Mobile announced at its Un-Carrier Next event!

Here's everything T-Mobile announced at its Un-Carrier Next event!

8 monthes ago   |   By Android Central

Here's what's new with T-Mobile's latest Un-Carrier initiative.
T-Mobile took the stage in Charleston, South Carolina on August 15 to host its latest Un-Carrier Next event. There were three big announcements, including Team of Experts, a new partnership with Live Nation, and free Pandora Plus for all customers.
Here's a quick breakdown of everything that was announced!
Team of Experts
Team of Experts is T-Mobile's new initiative for rethinking the way customer service is handled. Gone are the days of constantly being transferred to different representatives, having to wait for hours on...
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T-Mobile's latest Un-carrier move isn't sexy, but it could be a big deal

T-Mobile's latest Un-carrier move isn't sexy, but it could be a big deal

8 monthes ago   |   By TheBoyGeniusReport

T-Mobile just took the wraps off its latest Un-carrier move, and it's not what anyone was expecting. Instead of rolling out changes to its phone plans or a new TV streaming service, T-Mobile is radically changing the structure of its customer service department.
The new initiative is called "Team of Experts," and at its core, it's a 30-40-strong team of dedicated customer service representatives who will serve each account. That means when you call T-Mobile's customer service, you'll be directly connected with someone from your own "Team of Experts" without going through an automated voice...
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T-Mobile customers will get a free year of Pandora Plus - CNET

T-Mobile customers will get a free year of Pandora Plus - CNET

8 monthes ago   |   By CNET

It also has a separate deal with Live Nation for exclusive seats to events.
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T-Mobile Team of Experts makes customer service the next carrier war

T-Mobile Team of Experts makes customer service the next carrier war

8 monthes ago   |   By SlashGear

T-Mobile is launching Team of Experts, aiming to oust bad customer service experiences and replace it with a dedicated team of people that are easier to contact. Announced at an event today, the news saw T-Mobile CEO John Legere fire his usual shots at his cellphone network rivals, blasting not only their retention numbers but their cavalier approach to customer...
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Watch T-Mobile's big Uncarrier event live at 11AM

Watch T-Mobile's big Uncarrier event live at 11AM

8 monthes ago   |   By TheBoyGeniusReport

T-Mobile has completely recreated its brand out of thin air over the last few years thanks to one bold decision: Putting the word "Un" in front of "Carrier," declaring itself the polar opposite of the other networks, and watching the money flow in.
Of course, T-Mobile isn't really all that different to the other carriers - heck, it just started charging taxes and fees again! - but that doesn't stop us from getting excited about every new Un-carrier event. In the past, Un-carrier events have seen T-Mobile ditch two-year contracts and hard data limits, so people are understandably excited to...
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