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Customer Experience in the Age of Social Media

8 hours ago   |   Marketing Land

Using social media to deliver great customer service is no longer an option - it's a must. Twitter reports that customer service interactions on social have jumped 250 percent...
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Stormzy apologises for unearthed homophobic tweets

8 hours ago   |   The Guardian

The grime star said his comments were ‘unacceptable and disgusting, full stop', after report criticises numerous gay slurs in the past Grime MC Stormzy has apologised for using...
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Net neutrality: why are Americans so worried about it being scrapped?

13 hours ago   |   The Guardian

Most of the world won't be affected by the changes, so are they such a problem? No, if you are a tech monopoly - but yes if you don't want a two-tier internet Ajit Pai, head of...
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Get up to 99% off Mailbird Pro this Black Friday

Get up to 99% off Mailbird Pro this Black Friday

1 day ago   |   TechRadar   |   11 articles

Mailbird Pro , our favorite premium email client, is available for as little as £0.39/$0.69 in a special deal for Black Friday and Cyber Monday. Everyone will receive a...
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Journalism's Russian propaganda problem could be a blessing in disguise

Journalism's Russian propaganda problem could be a blessing in disguise

1 day ago   |   The Next Web

Russian intelligence weaponized Twitter in its successful attempt to catapult Donald Trump directly into the oval office. And now, it's believed it did the same with the Brexit...
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Natwest online banking down, outage hits droves of customers

Natwest online banking down, outage hits droves of customers

1 day ago   |   CBR

Hundreds of customers have been unable to access Natwest online banking services, with a suspected outage causing havoc for those trying to access services. An outpouring of...
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Baidu's new smart speaker is a level of weird we should all strive for

Baidu's new smart speaker is a level of weird we should all strive for

2 days ago   |   The Next Web

Baidu, China's answer to Google, recently unveiled its new smart speaker design, as well as prototype future versions. The devices look nothing like what we've come to expect...
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Russian 'troll army' tweets cited more than 80 times in UK media

2 days ago   |   The Guardian   |   2 articles

Posts from accounts said by Twitter to be Russian trolls quoted in coverage ranging from breaking news to humorous listicles Members of a Russian “troll army” were quoted more...
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Trendy cryptocurrency startup pulls an exit scam after raising $375K in ICO

Trendy cryptocurrency startup pulls an exit scam after raising $375K in ICO

2 days ago   |   The Next Web

It seems yet another fledgling cryptocurrency startup has pulled a Houdini. Distressed traders are flocking to Reddit to warn fellow cryptoenthusiasts that up-and-coming...
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I'll never get bored watching these dumb bots chat on Twitter

I'll never get bored watching these dumb bots chat on Twitter

2 days ago   |   The Next Web

I set out to find interesting tweets from the top minds in AI, but after about five minutes of reading either non-stop apocalyptic doom and gloom, or uninterrupted declarations...
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FCC releases final proposal to end net neutrality

FCC releases final proposal to end net neutrality

The FCC has released the final draft of its proposal to destroy net neutrality. The order removes nearly every net neutrality rule on the books - internet providers will be... Read more ...

Uber's massive security breach: Company faces probes, questions galore

Uber's massive security breach: Company faces probes, questions galore

Can Uber be trusted? The San Francisco company reportedly paid hackers $100,000 to delete data and keep quiet about the breach. Read more ...

Facebook will soon let you know if you're following propaganda pages

Facebook will soon let you know if you're following propaganda pages

Facebook's latest attempt at transparency lets users know if they liked or followed any pages related to Russia during the US election. Its newest effort furthers its effort to... Read more ...

If Portugal is a net neutrality nightmare, we're already living in it

If Portugal is a net neutrality nightmare, we're already living in it

A few weeks ago, as it seemed more and more likely that FCC chairman Ajit Pai would successfully dismantle US net neutrality rules, California Congressional representative Ro... Read more ...

Why Black Friday is on every hacker's hit list

Why Black Friday is on every hacker's hit list

While you are eagerly etching the Black Friday reminder into your calendar and dreaming of the plunder you will return with from the sales battle, do not forget that the... Read more ...

Watch Joe Keery And Gaten Matarazzo Answer The Web's Most Searched Questions...

Watch Joe Keery And Gaten Matarazzo Answer The Web's Most Searched Questions And Bro Out

Anyone who was a fan of Steve and Dustin teaming up in Stranger Things will be very excited watching this video. Joe Keery and Gaten Matarazzo (who actually pitched the... Read more ...

YouTube tightens rules on kid-related content

YouTube tightens rules on kid-related content

YouTube, that strange stew of the best and worst content on the web, is cracking down on abuse and error relating to kid-focused video. Jokers and questionably ethical creators... Read more ...

Warriors must go to court over eavesdropping app suit, judge rules

Warriors must go to court over eavesdropping app suit, judge rules

The Golden State Warriors must face a lawsuit over its Android app's alleged eavesdropping on users. Read more ...

The government proposed new rules that would let internet providers block...

The government proposed new rules that would let internet providers block apps - read the full plan

The FCC led by chairman Ajit Pai released the final draft of a closely-watched plan on Wednesday to reverse a net neutrality policy enacted in 2015 which banned the blocking or... Read more ...

Uber data breach scandal: A shocked tech industry reacts to the cover-up

Uber data breach scandal: A shocked tech industry reacts to the cover-up

We are all used to news of data breaches and the reputational apocalypse that follows, but this one stands out head and shoulders above the rest. Uber has been found trying to... Read more ...