High Tech > Mobile

T-Mobile quietly launches free 30-day trials of its network in three cities

1 month ago   |   By The Verge

T-Mobile says it has added more new postpaid customers than its rivals each quarter for several years running, and to keep that momentum going, the company is again trying to squash negative perceptions about its network's reliability and coverage. T-Mobile is now offering free trials of its service in Atlanta, Georgia; Austin, Texas; and Boston, Massachusetts. The company made no mention of this new program during today's Uncarrier event.
Unlike the nationwide Test Drive program that T-Mobile ran in 2014, where people could use an iPhone 5S that had T-Mobile service, this time, testers...
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Now the 2019 VW Golf R can look as wild as it drives

Now the 2019 VW Golf R can look as wild as it drives

1 month ago   |   By SlashGear

Volkswagen is injecting some fun back into its feistiest Golf, with the Volkswagen Spektrum Program offering a whole new set of colors for the 2019 Golf R. The sports hatchback certainly isn't going to be slow when it comes to pace, but VW's fairly sober portfolio of off-the-shelf paint finishes means the impact when it's standing still isn't so visceral. Happily...
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T-Mobile CEO Mocks DirecTV Now, Compares It To His Cooking Show

T-Mobile CEO Mocks DirecTV Now, Compares It To His Cooking Show

1 month ago   |   By Android Headlines

T-Mobile Chief Executive Officer John Legere didn't miss the opportunity provided by the latest “Un-Carrier Next” conference to once again openly mock the rest of the wireless industry, having paid special attention to AT&T while speaking from Charleston, South Carolina, earlier today. The event organized for the launch of T-Mobile's Team of Experts initiative also saw the industry veteran compare DirecTV Now service with Slow Cooker Sunday, a weekly cooking show he's been streaming for the last two and a half years, primarily with the goal of pitching T-Mobile's service in an...
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T-Mobile's Newest Product: Real Live Customer Service

T-Mobile's Newest Product: Real Live Customer Service

1 month ago   |   By Tom's Guide

T-Mobile is doing away with bots and voice-activated menus. Now you'll speak to an actual person when you call.
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T-Mobile tackles lousy customer service with 'Team of Experts'

T-Mobile tackles lousy customer service with 'Team of Experts'

1 month ago   |   By Engadget

It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus - it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get y...
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T-Mobile serves up free Pandora and Live Nation perks to subscribers

T-Mobile serves up free Pandora and Live Nation perks to subscribers

1 month ago   |   By SlashGear

Today, T-Mobile took the stage to talk about the improvements it's making to customer service. While that reveal was certainly an exciting one in this age of automated customer service lines, it wasn't the only thing T-Mobile had to announce. The company also said that it's going to begin offering some new perks to customers, and both of these perks...
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T-Mobile is completely overhauling how its customer service works

T-Mobile is completely overhauling how its customer service works

1 month ago   |   By The Verge

T-Mobile announced its latest “Un-carrier” initiative today in a fresh attempt to gain new subscribers and lure customers away from rival providers. And it focuses on a crucial, but less flashy subject than the company's past splashes: customer service. From a stage in Charleston, South Carolina - and after being escorted into the room by a marching band - CEO John Legere kicked off an event that led to the announcement of Team of Experts , a new approach to customer service that will give customers in different regions of the US their own dedicated “team” of customer care representatives...
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T-Mobile is giving customers a free year of Pandora Plus

T-Mobile is giving customers a free year of Pandora Plus

1 month ago   |   By The Verge

T-Mobile just announced a major overhaul to its customer service at its latest Uncarrier event, but - in true T-Mobile fashion - it's also offering a few new perks to customers, Chief among them is a 12-month subscription to Pandora Plus, which will be available in the T-Mobile Tuesday app on August 21st.
Pandora Plus typically costs $4.99 per month, so it's a nice deal, albeit perhaps not as useful as Verizon's recently announced offer that gives its unlimited customers a free six months of Apple Music.
Additionally, T-Mobile's announced a partnership with Live Nation that will offer...
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T-Mobile Vows To Solve ‘Soul-Crushing' Customer Service

1 month ago   |   By Android Headlines

T-Mobile on Wednesday vowed to tackle the issue of “soul-crushing” interactive voice response solutions being used in customer service with “Team of Experts,” a new initiative that's starting today and will essentially revamp the company's support channels. Instead of automated bot responders and call bouncing, T-Mobile customers will have their issues resolved by teams that will share offices, eliminating the need for lengthy resolutions and prioritizing the number of tackled issues over timing support agents, which is what the rest of the industry is doing, according to COO Mike...
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T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

1 month ago   |   By Android Headlines

T-Mobile held its Un-carrier Next event today, and had a couple of announcements. T-Mobile is getting rid of the automated service when you call customer service, and it is also expanding music services for its customers. It is offering a free Pandora Plus subscription and exclusive magenta benefits at Live Nation concerts for all of its subscribers. Allowing customers to get more music, for free, without having to pay anything extra.
With this announcement, T-Mobile is giving out Pandora Plus for just a year, through the T-Mobile Tuesdays app. So you're getting this for free for a year...
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T-Mobile rebuilds customer service with you, and happiness, in mind - CNET

1 month ago   |   By CNET

This is how the carrier is tearing down sucky customer service.
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T-Mobile attempts to reinvent customer service with its new ‘Team of Experts'

T-Mobile attempts to reinvent customer service with its new ‘Team of Experts'

1 month ago   |   By Digital Trends

In an attempt to reinvent how it approaches customer care, T-Mobile announced its 'Team of Experts.' Now, when a customer contacts T-Mobile, they're directed to the same team member each time - without having to provide additional information.
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T-Mobile Debuts 'Team of Experts' Customer Service

1 month ago   |   By Phone Scoop

T-Mobile today said it is investing in serving its customers through a new model that bypasses voice-based systems in favor of a direct connection with real people. The Team of Experts idea includes a dedicated team that handles customer support issues with no robots, no phone menus, and no call bouncing. T-Mobile considers customer service a "pain point" that needs to be fixed. The company says the team sits together in its call centers and will work together to resolve customer problems. Customers can schedule calls, use text messaging, and access help 24 hours a day. T-Mobile's...
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T-Mobile Offering Free Pandora Plus for 12 Months

1 month ago   |   By Phone Scoop

T-Mobile today said it is prepared to reward its customers with music via the T-Mobile Tuesday app. On August 28, T-Mobile customers will be able to score 12 months of free Pandora Plus. Pandora Plus offers an ad-free listening experience with unlimited skips. Further, T-Mobile has partnered with Live Nation to offer customers "exclusive $25 tickets to amphitheater shows, reserved seats in sold-out sections" and more. T-Mobile says the tickets will become available 30 days before the show. The company says it will also offer fast-lane entry, lawn chairs, and other exclusive perks.
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Pre-Purchase Now - Metro Exodus

Pre-Purchase Now - Metro Exodus

1 month ago   |   By Steam Powered

Metro Exodus is Now Available for Pre-Purchase on Steam!
Pre-Purchase and receive the Official Soundtrack and Digital Art Book for free.*
*Offer ends when game is released
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T-Mobile aims to dismantle crappy customer service video - CNET

1 month ago   |   By CNET

The latest Un-carrier event places the focus on a new way of offering customer service.
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Xbox One: Last Day For These Games With Gold Of August

1 month ago   |   By GameSpot

Microsoft's Xbox Live Gold subscribers get free games each month, but they don't all become available at the same time. Some games go free at the start of the month, while others become available at the halfway point. It's now the 15th of August, which means it's your your last chance to grab two free Xbox games. The free games in question are the Xbox 360 game Dead Space 3 and the Xbox One game Death Squared. As always, the Xbox 360 titles in the Games With Gold program are backwards compatible and playable on Xbox One. Time is running out to secure your copy of both games, so hurry and...
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For Honor and Disney Epic Mickey 2: The Power of Two are now free through Games with Gold

1 month ago   |   By WMPoweruser

Xbox Live Gold members can now download For Honor and Disney Epic Mickey 2: The Power of Two for free through the Games with Gold program. Each month four games are discounted across Xbox One and Xbox 360 and the latter half of August brings us a solid set of games thanks to Ubisoft. You...
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T-Mobile Now Offering Free Month-Long Service Trials

1 month ago   |   By Android Headlines

T-Mobile is now offering free month-long trials of its services to American consumers who are considering switching to its network, though the promo still isn't available in all parts of the United States and comes with some other strings attached. The company's trial program can also end sooner if customers exceed 30GB of data and taking advantage of the promotional offer means using your smartphone in conjunction with a dedicated hotspot. T-Mobile will be sending the hotspot devices in question along with a SIM card meant to be used with them free of charge, whereas the shipping process...
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Pokemon GO Halloween 2018: Legendary Mythical Meltan, Double Candy

Pokemon GO Halloween 2018: Legendary Mythical Meltan, Double Candy

Pokemon GO Halloween 2018 is nearly upon us, and today we're taking a peek at what's about to roll out. This year's event will come after the current madness that is Meltan... Read more ...

Apple vs. Qualcomm: Everything you need to know

Apple vs. Qualcomm: Everything you need to know

Apple is following the FTC's lead and has sued Qualcomm for a massive $1 billion in the U.S., $145 million in China, and also in the U.K., claiming the company charged onerous... Read more ...

Google's blanket ban of cryptocurrency ads ends next month

Google's blanket ban of cryptocurrency ads ends next month

Google is rolling back its ban on cryptocurrency advertisements - following a similar move made by Facebook earlier this summer, CNBC reports. Google in March was among the... Read more ...

Qualcomm accuses Apple of stealing secrets to help Intel with its chips

Qualcomm accuses Apple of stealing secrets to help Intel with its chips

Qualcomm has accused Apple of not only stealing its trade secrets but sharing them with Intel, alleging that the iPhone-maker turned to nefarious means in order to prop up the... Read more ...

The new iPhone XS Max and Galaxy Note 9 are among the biggest, best, and...

The new iPhone XS Max and Galaxy Note 9 are among the biggest, best, and most expensive phones you can buy - here's how they compare

With the launch of the new iPhone XS Max, Apple is taking on Samsung's Galaxy Note 9. The new extra-large iPhone has a big, beautiful, OLED display, impressive battery life... Read more ...

Forza Horizon 4 review: Seasons and social hooks make the best arcade racer...

Forza Horizon 4 review: Seasons and social hooks make the best arcade racer even better

“I see a festival that never ends, where you can be whatever you want to be. It's not your dream holiday anymore. It's your dream life .” Those lofty words are your... Read more ...

After layoffs, Telltale says it may finish The Walking Dead with outside help

After layoffs, Telltale says it may finish The Walking Dead with outside help

The Walking Dead developer Telltale Games abruptly laid off the majority of its employees last week, but the studio now says the game's final season could still be finished... Read more ...

In the TV war between Netflix and Amazon, each is leaning into different genres

In the TV war between Netflix and Amazon, each is leaning into different genres

Data from Ampere Analysis shows that Amazon is focusing on dramas in upcoming TV shows and movies, while Netflix is focusing Read more ...

Uber scores a big win in legal fight to keep drivers as independent contractors

Uber scores a big win in legal fight to keep drivers as independent contractors

A three-judge panel ruled in favor of Uber in a long-standing lawsuit that could have a profound impact on the future of ride-sharing and the gig economy. The Ninth US Circuit... Read more ...

Les cofondateurs d'Instagram quittent le navire Facebook

Les cofondateurs d'Instagram quittent le navire Facebook

Sur fond de tensions avec Facebook, les cofondateurs d'Instagram Kevin Systrom et Mike Krieger ont annoncé avoir démissionné. Read more ...