High Tech > Mobile

T-Mobile quietly launches free 30-day trials of its network in three cities

8 monthes ago   |   By The Verge

T-Mobile says it has added more new postpaid customers than its rivals each quarter for several years running, and to keep that momentum going, the company is again trying to squash negative perceptions about its network's reliability and coverage. T-Mobile is now offering free trials of its service in Atlanta, Georgia; Austin, Texas; and Boston, Massachusetts. The company made no mention of this new program during today's Uncarrier event.
Unlike the nationwide Test Drive program that T-Mobile ran in 2014, where people could use an iPhone 5S that had T-Mobile service, this time, testers...
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Now the 2019 VW Golf R can look as wild as it drives

Now the 2019 VW Golf R can look as wild as it drives

8 monthes ago   |   By SlashGear

Volkswagen is injecting some fun back into its feistiest Golf, with the Volkswagen Spektrum Program offering a whole new set of colors for the 2019 Golf R. The sports hatchback certainly isn't going to be slow when it comes to pace, but VW's fairly sober portfolio of off-the-shelf paint finishes means the impact when it's standing still isn't so visceral. Happily...
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T-Mobile CEO Mocks DirecTV Now, Compares It To His Cooking Show

T-Mobile CEO Mocks DirecTV Now, Compares It To His Cooking Show

8 monthes ago   |   By Android Headlines

T-Mobile Chief Executive Officer John Legere didn't miss the opportunity provided by the latest “Un-Carrier Next” conference to once again openly mock the rest of the wireless industry, having paid special attention to AT&T while speaking from Charleston, South Carolina, earlier today. The event organized for the launch of T-Mobile's Team of Experts initiative also saw the industry veteran compare DirecTV Now service with Slow Cooker Sunday, a weekly cooking show he's been streaming for the last two and a half years, primarily with the goal of pitching T-Mobile's service in an...
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T-Mobile's Newest Product: Real Live Customer Service

T-Mobile's Newest Product: Real Live Customer Service

8 monthes ago   |   By Tom's Guide

T-Mobile is doing away with bots and voice-activated menus. Now you'll speak to an actual person when you call.
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T-Mobile tackles lousy customer service with 'Team of Experts'

T-Mobile tackles lousy customer service with 'Team of Experts'

8 monthes ago   |   By Engadget

It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus - it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get y...
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T-Mobile serves up free Pandora and Live Nation perks to subscribers

T-Mobile serves up free Pandora and Live Nation perks to subscribers

8 monthes ago   |   By SlashGear

Today, T-Mobile took the stage to talk about the improvements it's making to customer service. While that reveal was certainly an exciting one in this age of automated customer service lines, it wasn't the only thing T-Mobile had to announce. The company also said that it's going to begin offering some new perks to customers, and both of these perks...
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T-Mobile is completely overhauling how its customer service works

T-Mobile is completely overhauling how its customer service works

8 monthes ago   |   By The Verge

T-Mobile announced its latest “Un-carrier” initiative today in a fresh attempt to gain new subscribers and lure customers away from rival providers. And it focuses on a crucial, but less flashy subject than the company's past splashes: customer service. From a stage in Charleston, South Carolina - and after being escorted into the room by a marching band - CEO John Legere kicked off an event that led to the announcement of Team of Experts , a new approach to customer service that will give customers in different regions of the US their own dedicated “team” of customer care representatives...
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T-Mobile is giving customers a free year of Pandora Plus

T-Mobile is giving customers a free year of Pandora Plus

8 monthes ago   |   By The Verge

T-Mobile just announced a major overhaul to its customer service at its latest Uncarrier event, but - in true T-Mobile fashion - it's also offering a few new perks to customers, Chief among them is a 12-month subscription to Pandora Plus, which will be available in the T-Mobile Tuesday app on August 21st.
Pandora Plus typically costs $4.99 per month, so it's a nice deal, albeit perhaps not as useful as Verizon's recently announced offer that gives its unlimited customers a free six months of Apple Music.
Additionally, T-Mobile's announced a partnership with Live Nation that will offer...
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T-Mobile Vows To Solve ‘Soul-Crushing' Customer Service

8 monthes ago   |   By Android Headlines

T-Mobile on Wednesday vowed to tackle the issue of “soul-crushing” interactive voice response solutions being used in customer service with “Team of Experts,” a new initiative that's starting today and will essentially revamp the company's support channels. Instead of automated bot responders and call bouncing, T-Mobile customers will have their issues resolved by teams that will share offices, eliminating the need for lengthy resolutions and prioritizing the number of tackled issues over timing support agents, which is what the rest of the industry is doing, according to COO Mike...
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T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

T-Mobile Offering Free Pandora Plus & Exclusive Live Nation Concert Perks

8 monthes ago   |   By Android Headlines

T-Mobile held its Un-carrier Next event today, and had a couple of announcements. T-Mobile is getting rid of the automated service when you call customer service, and it is also expanding music services for its customers. It is offering a free Pandora Plus subscription and exclusive magenta benefits at Live Nation concerts for all of its subscribers. Allowing customers to get more music, for free, without having to pay anything extra.
With this announcement, T-Mobile is giving out Pandora Plus for just a year, through the T-Mobile Tuesdays app. So you're getting this for free for a year...
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T-Mobile rebuilds customer service with you, and happiness, in mind - CNET

8 monthes ago   |   By CNET

This is how the carrier is tearing down sucky customer service.
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T-Mobile attempts to reinvent customer service with its new ‘Team of Experts'

T-Mobile attempts to reinvent customer service with its new ‘Team of Experts'

8 monthes ago   |   By Digital Trends

In an attempt to reinvent how it approaches customer care, T-Mobile announced its 'Team of Experts.' Now, when a customer contacts T-Mobile, they're directed to the same team member each time - without having to provide additional information.
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T-Mobile Debuts 'Team of Experts' Customer Service

8 monthes ago   |   By Phone Scoop

T-Mobile today said it is investing in serving its customers through a new model that bypasses voice-based systems in favor of a direct connection with real people. The Team of Experts idea includes a dedicated team that handles customer support issues with no robots, no phone menus, and no call bouncing. T-Mobile considers customer service a "pain point" that needs to be fixed. The company says the team sits together in its call centers and will work together to resolve customer problems. Customers can schedule calls, use text messaging, and access help 24 hours a day. T-Mobile's...
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T-Mobile Offering Free Pandora Plus for 12 Months

8 monthes ago   |   By Phone Scoop

T-Mobile today said it is prepared to reward its customers with music via the T-Mobile Tuesday app. On August 28, T-Mobile customers will be able to score 12 months of free Pandora Plus. Pandora Plus offers an ad-free listening experience with unlimited skips. Further, T-Mobile has partnered with Live Nation to offer customers "exclusive $25 tickets to amphitheater shows, reserved seats in sold-out sections" and more. T-Mobile says the tickets will become available 30 days before the show. The company says it will also offer fast-lane entry, lawn chairs, and other exclusive perks.
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Pre-Purchase Now - Metro Exodus

Pre-Purchase Now - Metro Exodus

8 monthes ago   |   By Steam Powered

Metro Exodus is Now Available for Pre-Purchase on Steam!
Pre-Purchase and receive the Official Soundtrack and Digital Art Book for free.*
*Offer ends when game is released
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T-Mobile aims to dismantle crappy customer service video - CNET

8 monthes ago   |   By CNET

The latest Un-carrier event places the focus on a new way of offering customer service.
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Xbox One: Last Day For These Games With Gold Of August

8 monthes ago   |   By GameSpot

Microsoft's Xbox Live Gold subscribers get free games each month, but they don't all become available at the same time. Some games go free at the start of the month, while others become available at the halfway point. It's now the 15th of August, which means it's your your last chance to grab two free Xbox games. The free games in question are the Xbox 360 game Dead Space 3 and the Xbox One game Death Squared. As always, the Xbox 360 titles in the Games With Gold program are backwards compatible and playable on Xbox One. Time is running out to secure your copy of both games, so hurry and...
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For Honor and Disney Epic Mickey 2: The Power of Two are now free through Games with Gold

8 monthes ago   |   By WMPoweruser

Xbox Live Gold members can now download For Honor and Disney Epic Mickey 2: The Power of Two for free through the Games with Gold program. Each month four games are discounted across Xbox One and Xbox 360 and the latter half of August brings us a solid set of games thanks to Ubisoft. You...
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T-Mobile Now Offering Free Month-Long Service Trials

8 monthes ago   |   By Android Headlines

T-Mobile is now offering free month-long trials of its services to American consumers who are considering switching to its network, though the promo still isn't available in all parts of the United States and comes with some other strings attached. The company's trial program can also end sooner if customers exceed 30GB of data and taking advantage of the promotional offer means using your smartphone in conjunction with a dedicated hotspot. T-Mobile will be sending the hotspot devices in question along with a SIM card meant to be used with them free of charge, whereas the shipping process...
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The best Nintendo Switch games

The best Nintendo Switch games

The Nintendo Switch's lineup started off small, but games have steadily released as the console continues through its second year. Here are the best Nintendo Switch games... Read more ...

The CIA says that China's security agencies provided funds for Huawei: report

The CIA says that China's security agencies provided funds for Huawei: report

Earlier this year, the Central Intelligence Agency informed its counterparts in Australia, Canada, New Zealand, and the UK that Chinese technology company Huawei has received... Read more ...

The best Nintendo Switch exclusives

The best Nintendo Switch exclusives

Who doesn't love a good Nintendo game? If you're looking for great first-party titles for your Nintendo Switch, take a look at our list of the very best exclusives available... Read more ...

Sony's excellent 1000X M3 wireless headphones are $50 off this weekend

Sony's excellent 1000X M3 wireless headphones are $50 off this weekend

If you're looking for a deal this weekend, we have more than a few suggestions that you may want to check out. First off, time is running out for Massdrop's $50 off deal on the... Read more ...

Epic Games bans more than 1,000 cheaters in 1st week of Fortnite World Cup

Epic Games bans more than 1,000 cheaters in 1st week of Fortnite World Cup

Epic Games has already banned more than 1,000 cheaters in the Fortnite World Cup. The developer is taking cheating seriously, especially as players are competing for a $1... Read more ...

Netflix to launch production hub in Brooklyn as part of NYC investment

Netflix to launch production hub in Brooklyn as part of NYC investment

In an announcement on Thursday, New York Governor Andrew Cuomo revealed that Netflix will open a production hub in New York City. The company plans to invest up to $100 million... Read more ...

Amazon Flex now requires delivery drivers to snap selfies

Amazon Flex now requires delivery drivers to snap selfies

Amazon now requires its Amazon Flex delivery drivers to take selfies in order to prove their identity. The company says this new requirement is intended to prevent unauthorized... Read more ...

Ditch the discs: The Xbox One S All-Digital Edition is available for pre-order

Ditch the discs: The Xbox One S All-Digital Edition is available for pre-order

Like it or not, discs seem to be going the way of the VHS tape. Digital gaming is quickly becoming the new norm even for consoles, and Microsoft's new Xbox One S All-Digital... Read more ...

The iPhone's Screen Time and Siri Shortcuts could land on Macs this year

The iPhone's Screen Time and Siri Shortcuts could land on Macs this year

For its desktop computers, it appears that Apple may continue to draw from the iPhone for inspiration. iOS 12 features, like Screen Time and Siri Shortcuts, are believed to be... Read more ...

The inside of the Samsung Galaxy Fold is marvelously messy

The inside of the Samsung Galaxy Fold is marvelously messy

The Samsung Galaxy Fold doesn't release until April 26th, but if you've been eagerly awaiting a glimpse under the hood, a pre-production version of the folding phone has... Read more ...