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Facebook Gives Workers a Chatbot to Appease That Prying Uncle

5 monthes ago   |   By NY Times

The “Liam Bot” teaches employees what to say if friends or family ask difficult questions about the company over the holidays.
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Facebook built a chatbot to help employees deflect criticism over the holidays

Facebook built a chatbot to help employees deflect criticism over the holidays

5 monthes ago   |   By The Verge

Illustration by Alex Castro / The Verge
Facebook's public image is in such a disastrous state that the company's public relations team built an artificial intelligence-powered chatbot to help its employees deflect criticism from family members over the holidays, reports The New York Times. The tool, called “Liam Bot” for reasons the company has not disclosed, helps walk employees through tough conversations about Facebook's various controversies.
The tool was rolled out to employees shortly before the US Thanksgiving holiday, the NYT reports, and it first entered testing back in the...
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